Frequently Asked Questions
Everything you need to know about shopping with SnusHaven.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Return shipping is free for domestic exchanges.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna.
Are your garments ethically sourced?
Yes, SnusHaven is committed to sustainability. We work exclusively with manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but you can change or cancel your order within 60 minutes of placement by contacting our customer support team.